Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; City of Olean (NY); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Assistance

Career Growth Opportunities

Stock Purchase Plan

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist in New York to support the Store Manager and manage shift responsibilities when leadership is away. The role focuses on delivering outstanding customer service, maintaining store presentation, and ensuring efficient store operations.

The position emphasizes team leadership, coverage of critical service programs, and accurate handling of orders, returns, and inventory processes.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using electronic ledger.
• Process returns and exchanges, issue refunds accurately, and stage returned merchandise appropriately.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedule and proper clock-in/out procedures.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist in New York to support the Store Manager and manage shift responsibilities when leadership is away. The role focuses on delivering outstanding customer service, maintaining store presentation, and ensuring efficient store operations.

The position emphasizes team leadership, coverage of critical service programs, and accurate handling of orders, returns, and inventory processes.