Retail Service Agent

Delaware North at Kennedy Space Center Visitor Complex; Orlando (FL); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

12 complimentary tickets and 4 parking

Attraction share program with 5 visits

Rewards and recognition program

Training and development with internal

Job summary

Delaware North Parks and Resorts at Kennedy Space Center in Merritt Island, FL is hiring part-time Retail Service Agents to welcome guests and provide a top-notch shopping experience on the sales floor and in the stockroom.

You will promote upsell items, assist guests with merchandise, and maintain organized stock and display areas. The role includes handling deliveries, supporting autograph events, and ensuring readiness for operations, with weekend shifts and on-call requirements.

Qualifications

• Must be at least 18 years old.
• Must be able to read, understand, and follow written and verbal instructions in English.
• Previous retail experience preferred.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Welcome guests with a warm smile and friendly conversation while creating a positive shopping experience.
• Promote upsell items and recommend additional merchandise while assisting guests on the sales floor.
• Stock, price, organize, and recover merchandise on the sales floor and in the stockroom to maintain show readiness.
• Process daily merchandise deliveries including unboxing, pricing, hanging, and proper storage.
• Maintain merchandise organization by tracking locations, returning misplaced items, and storing hangers throughout the day and at closing.
• Prepare autograph tables daily and support guest flow during astronaut signing events.
• Log and dispose of damaged merchandise and complete stockroom cleaning and organization tasks before closing.
• After 6 months start date you are eligible to transfer to food and beverage and operations departments.
• Drive a company vehicle as needed.
• All other duties as assigned.

Skills

Customer service

English proficiency

Tools

NetSuite ERP

Job description

The opportunity

Delaware North Parks and Resorts is hiring part-time Retail Service Agents to join our team at the Kennedy Space Center in Merritt Island, Florida. As a Retail Service Agent, you willbe responsible formatmaintaininga clean and organized stock room and sales floor, while providing exceptional guest service.If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our Parks and Resorts team invites you to apply today.

Pay

$16.72 - $16.72 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Embark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 12 complimentary tickets and 4 parking passes per year to share with friends and family
• Attraction share program with 5 visits per year, with up to 3 guests at discounted rates to popular Florida attractions
• Rewards and recognition program with cool gifts and merchandise
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for eligible team members, part-time team members must earn eligibility

What will you do?

• Welcome guests with a warm smile and friendly conversation while creating a positive shopping experience.
• Promote upsell items and recommendadditionalmerchandise whileassistingguests on the sales floor.
• Stock, price, organize, and recover merchandise on the sales floor and in the stockroom tomaintainshow readiness.
• Process daily merchandise deliveries including unboxing, pricing, hanging, and proper storage.
• Maintain merchandise organization by tracking locations, returning misplaced items, and storing hangers throughout the day and at closing.
• Prepare autograph tables daily and support guest flow during astronaut signing events.
• Log and dispose of damaged merchandise and complete stockroom cleaning and organization tasks before closing.
• After 6 months of start date you are eligible to transfer to food and beverage and operations departments.
• You may be regularly required to drive yourself to a remote work location where public transportation is not available, and you will be asked to show NASA credentials for entry.
• Drive a company vehicle as needed.
• All other duties as assigned.

More about you

• Must be at least 18 years of age to apply.
• Must be able to read, understand, and follow written and verbal instructions in English.
• Must be available to work weekends and holidays and to work on-call by being scheduled within 24hrs.
• This position requires authorization to work at Kennedy Space Center and completion of all site access requirements.
• Must have a valid driver's license and reliable transportation to drive yourself to and from work.
• Ability to complete NetSuite ERP training.
• Previous retail experience preferred.

Physical requirements

• Able to stand for long periods of time including walking, bending, twisting, reaching, stretching and lifting items up to 50 lbs.
• Able to withstand various temperaturesincluding indoor and outdoor climates.

Shift details

Days
Evenings
Holidays
On call
Weekends

Source: Hospitality Online