Retail Senior Store Manager

FedEx Group; Roanoke (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Senior Store Manager to lead its flagship store. This role is pivotal in driving business growth while ensuring exceptional customer service and operational excellence. You will inspire and coach your team, manage complex customer needs, and oversee financial and operational controls. The ideal candidate will possess strong leadership skills and a passion for delivering results. Join a company that values quality and continuous improvement, and be part of a culture that embraces diversity and inclusion. This is an exciting opportunity to make a significant impact in a fast-paced retail environment.

Qualifications

• 4+ years of experience in retail or service with supervisory experience.
• Strong proficiency in Microsoft Office tools.

Responsibilities

• Lead and develop high-performing teams to achieve financial goals.
• Ensure exceptional store experience and operational excellence.

Skills

Team Leadership

Customer Service

Operational Management

Financial Management

Coaching and Development

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Position Summary

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence, and leading, developing, and coaching your direct reports. Your leadership and passion for results enable the store team to provide solutions to our customers and achieve financial goals.

General Duties and Responsibilities

This list is representative and not exhaustive:

• Model FedEx Office values to customers and team members
• Build and inspire high-performing teams using FedEx Office tools, resources, and effective judgment in training, development, retention, and performance management
• Coach your team and ensure they have the necessary tools and information to support company goals
• Work with large accounts, handle complex customer needs, and serve as a consultative partner for key customers
• Ensure an exceptional store experience that engages and retains customers and staff, supporting the FedEx brand
• Take ownership of store controls, including SOPs, financials, safety, security, scheduling, and compliance
• Improve operational and sales activities to exceed financial and customer experience targets
• Use independent judgment and effective decision-making for daily duties like accounts receivable, inventory, sales recaps, and deposits
• Prioritize and manage multiple leadership tasks effectively, delegating as needed
• Share ideas and employ Quality Improvement tools to enhance the business

Minimum Qualifications

• Bachelor’s Degree preferred; High School diploma or GED required
• 4+ years of related experience (retail, service, hospitality, military), including 3+ years supervisory experience
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel)
• Must meet all employment qualifications at hiring; current employees must meet transfer criteria as outlined in the Team Member Handbook

Essential Functions

• Manage daily operations by standing or moving about the store
• Lift and move up to 55 pounds
• Perform physical activities like bending and twisting regularly
• Travel as necessary for meetings with customers, vendors, or other business needs
• Maintain attention and concentration for extended periods
• Read and interpret documents and instructions effectively
• Communicate effectively with customers, vendors, and team members
• Work cooperatively within a fast-paced environment, managing multiple priorities
• Work independently as required
• Maintain regular attendance and support business hours, either physically or remotely

Additional Information

FedEx Office emphasizes a quality-driven management approach, aiming for customer excellence, business success, and financial return through a culture of quality and continuous improvement. Responsibilities include suggesting process improvements, reducing costs, applying quality concepts, and supporting quality initiatives.

FedEx Office is an equal opportunity employer, committed to diversity and inclusion, and provides reasonable accommodations for applicants with disabilities. Applicants are encouraged to apply regardless of criminal history, with consideration given to individual circumstances in accordance with applicable laws.