Retail Senior Store Manager

FedEx Group; Roanoke (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Store Manager to oversee its flagship locations. This role is pivotal in driving business growth while ensuring exceptional customer service and operational excellence. You will lead a dynamic team, fostering an environment of collaboration and high performance. With a focus on strategic decision-making and effective management, you will ensure that store operations align with company values and financial targets. If you are passionate about leadership and delivering outstanding results in a fast-paced retail environment, this opportunity is perfect for you.

Benefits

Relocation assistance

Diversity and inclusion initiatives

Equal opportunity employment policies

Qualifications

• 4+ years of experience in retail or service industry with supervisory experience.
• Strong proficiency in Microsoft Office tools.

Responsibilities

• Lead and develop high-performing teams to achieve store goals.
• Ensure exceptional customer experience and operational efficiency.

Skills

Team Leadership

Customer Service

Operational Excellence

Decision-Making

Microsoft Office

Education

Bachelor’s Degree

High School diploma or GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Relocation assistance available (eligibility and benefit details determined per company policy)

POSITION SUMMARY:

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

1. Understand and model FedEx Office values to customers and team members
2. Spend time building and inspiring high performing teams using FedEx Office tools, resources, effective judgment, and decision-making in hiring, training, development, retention, and performance management
3. Coach and support your team, ensuring they have the tools and information needed to support company goals and perform their jobs effectively
4. Work with our largest accounts and complex customer needs, serving as a consultative partner to our host properties and commercial sales teams
5. Ensure an exceptional store experience that engages and retains customers and team members, supporting the FedEx brand
6. Take ownership of store controls including SOPs, financials, safety, security, scheduling, and compliance with laws and system management through leadership and delegation
7. Continuously improve operational and sales activities to exceed financial and customer experience targets
8. Use independent judgment, self-management, and effective decision-making in daily duties such as accounts receivable, inventory reports, sales recaps, and deposits
9. Prioritize and accomplish multiple leadership tasks within established timeframes through planning, delegation, and supervision
10. Share ideas and utilize Quality Improvement tools to enhance the business

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s Degree preferred
• High School diploma or GED required
• 4+ years related experience (retail, service, hospitality, military), including 3+ years supervisory experience
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel)
• Must meet all employment qualifications at time of hiring (for new hires) or transfer requirements (for current employees)

ESSENTIAL FUNCTIONS:

• Ability to stand/move about the store to manage daily operations
• Ability to lift/move up to 55 pounds
• Ability to bend/twist at waist and knees regularly
• Willingness to travel as required for meetings with customers, vendors, and team members
• Maintain attention and concentration for extended periods
• Read and interpret documents and instructions accurately
• Communicate effectively with customers, vendors, and team members
• Perform work activities requiring cooperation and instruction
• Work efficiently in a fast-paced environment, managing multiple priorities
• Work independently within scope of responsibilities
• Maintain regular attendance and support business hours as required

Preferred Qualifications:

Details not specified, but generally include relevant experience and skills aligned with the role.

Pay Transparency & Additional Details:

Details related to compensation and benefits are provided, emphasizing the company's commitment to a quality-driven culture and equal opportunity employment policies.

FedEx Office is committed to diversity and inclusion, providing accommodations during the application process and considering all qualified applicants fairly.