Retail Senior Store Manager

FedEx Office and Print Services; Virginia, Roanoke (MN, VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Store Manager to lead its flagship retail locations. This role involves driving business growth while ensuring exceptional customer service and operational excellence. You will inspire and develop your team, manage store operations, and engage with key customers to enhance their experience. The ideal candidate will possess strong leadership qualities, a passion for results, and the ability to manage multiple priorities in a fast-paced environment. If you are ready to take on a pivotal role in a dynamic setting, this opportunity is for you.

Qualifications

• 4+ years of related experience in retail, service, or hospitality.
• 3+ years in supervisory roles, demonstrating leadership skills.

Responsibilities

• Lead and develop high-performing teams to meet store goals.
• Ensure exceptional store experience and operational excellence.

Skills

Leadership

Customer Service

Team Building

Operational Excellence

Microsoft Office

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Relocation assistance available (eligibility and benefit details determined per company policy)

POSITION SUMMARY:

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allow the store team to provide solutions to our customers and reach the store financial goals.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

1. Understand and model FedEx Office values to customers and team members
2. Spend time building and inspiring high performing teams using FedEx Office tools, resources, judgment, and decision-making in hiring, training, development, retention, and performance management
3. Coach and teach your team, ensuring they have the tools and information needed to support company goals and perform their jobs effectively
4. Work with large accounts, complex customer needs, or serve as a consultative partner to our host properties and commercial sales teams for key customers
5. Ensure an exceptional store experience that engages and retains customers and team members, supporting the FedEx brand
6. Take ownership of store controls including SOPs, financials, safety, security, scheduling, compliance with laws, and system management through leadership and delegation
7. Continuously improve operational and sales activities to exceed financial and customer experience targets
8. Use independent judgment, self-management, and effective decision-making in daily duties such as accounts receivable, inventory reports, sales, and deposits
9. Prioritize and accomplish multiple leadership tasks within set timeframes by planning, delegating, and supervising team members
10. Share ideas and utilize Quality Improvement tools to enhance the business

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Bachelor's Degree preferred; High School diploma or GED required
• 4+ years of related experience (retail, service, hospitality, military), including 3+ years in supervisory roles
• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel)
• Must meet all employment qualifications at time of hiring; current employees must meet transfer criteria as per the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to stand and move about the store to manage daily operations
• Ability to lift and move 55 pounds
• Ability to bend and twist at the waist and knees regularly
• Willingness to travel for meetings with customers, vendors, and team members
• Maintain attention and concentration over extended periods
• Read and interpret documents and instructions
• Communicate effectively with customers, vendors, and team members
• Work cooperatively and follow instructions
• Manage multiple priorities in a fast-paced environment
• Work independently within scope
• Report regularly to work and maintain business hours to support operations