Retail Senior Sales Associate

TMW Merchants LLC; La Crosse (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

TMW Merchants LLC in La Crosse, Wisconsin is looking for a Senior Retail Sales Consultant responsible for enhancing customer experience across various business outlets. This role involves engaging customers, demonstrating retail sales techniques, and leading store staff in a high-performance environment.

The ideal candidate will have a strong customer service orientation, the ability to adapt, and a collaborative mindset. Physical requirements include standing for long periods and lifting up to 50 lbs. Join us in promoting diversity and equal opportunity in the workplace.

Qualifications

• Strong customer service orientation and commitment to a culture of customer-obsession.
• Desire to learn and adapt to new programs.
• Ability to work collaboratively with retail sales associates.

Responsibilities

• Engage with customers from greeting to post-sale.
• Demonstrate effective retail sales techniques.
• Lead store staff when managing as the manager on duty.

Skills

Customer service

Adaptability

Consultation skills

Job description

Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni‑channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need.

What You Bring

• Customer service – or as we call it – culture of customer‑obsession by being customer‑ready and delivering a world‑class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment.

To be successful in this role you will:

• Engage as a member of a high‑performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post‑sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store‑related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.