Retail Senior Sales Associate

Men's Wearhouse; Lima (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Men's Wearhouse is hiring a Senior Retail Sales Consultant in Lima, Ohio. This role focuses on providing exceptional customer service throughout the retail experience, from the initial greeting to post-sale follow-up. Candidates should demonstrate strong team collaboration, sales techniques, and the ability to adapt to various operational needs. Responsibilities include merchandising, managing point-of-sale transactions, and assisting store management in achieving sales goals. The company promotes diversity and equal opportunity employment.

Qualifications

• Demonstrated customer service skills to provide a world-class experience.
• Ability to work well in a team environment and contribute positively.
• Willingness to learn new programs and adapt to changes.

Responsibilities

• Engage with customers from greeting to post-sale.
• Demonstrate selling techniques for retail and custom sales.
• Assist in visually merchandising and conducting stock counts.

Skills

Customer service

Ability to work with others

Desire to learn and adapt

Job description

Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni‑channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need.

What You Bring

• Customer service – or as we call it – a culture of customer‑obsession by being customer‑ready and delivering a world‑class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment.

To Be Successful In This Role You Will

• Engage as a member of a high‑performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post‑sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store‑related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partner with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.