Retail Senior Sales Associate

Men's Wearhouse; Grand Forks (ND); On-site; USD 30,000 - 50,000; Full time

Job summary

Men's Wearhouse is hiring a Senior Retail Sales Consultant in Grand Forks, North Dakota, responsible for enhancing the customer experience across retail and custom clothing segments. The role involves fostering relationships with customers, demonstrating sales techniques, and leading store associates to meet sales goals. Strong customer service skills and the ability to work collaboratively are essential. The position offers opportunities to work across multiple store locations and brands.

Qualifications

• Strong customer service skills with a focus on customer experience.
• Willingness to learn and adapt to new programs.
• Ability to work well with retail sales associates and contribute to a positive environment.

Responsibilities

• Engage with customers to build relationships from greeting through post-sale.
• Demonstrate sales techniques for retail and custom clothing.
• Encourage team selling to achieve sales goals.
• Assist with visual merchandising and conduct stock counts.
• Operate the cash register in the store.
• Lead store staff to achieve operational expectations as manager on duty.

Skills

Customer service

Adaptability

Team collaboration

Job description

Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need.

What You Bring

• Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment.

To Be Successful In This Role You Will

• Engage as a member of a high-performing team through trust, commitment, and a focus on results.
• Build a relationship with your customer from greeting through post-sale contact.
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
• Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
• Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.
• Handle the cash register, as a cashier, at the point of sale in the store.
• Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty.

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.