Retail Security Systems Technician

Johnson Controls, Inc.; Shreveport (LA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid vacation

Holidays/Sick time

Training opportunities

Collaborative team environment

Safety commitment

Job summary

Johnson Controls, Inc. is seeking an Installation and Service Technician to cover Northern Louisiana and central-south Arkansas. You will install and repair EAS, RFID and CCTV equipment in retail environments, respond to service calls, and train customers on equipment use.

Role requires strong electronics and networking skills, ability to lift up to 70 lbs, and a focus on safe, quality field work. You will collaborate with customers and teammates to resolve issues and improve service outcomes.

Qualifications

• High School Diploma or GED.
• Pass state and federal background check to obtain state required low voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and climb ladders or work in ducts.
• Associates degree in electronics preferred or equivalent training.
• Certifications accepted.
• Networking certification.
• Experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls efficiently and maintain accurate records of work performed.
• Work directly with customers and team members to resolve issues promptly and provide equipment training.
• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery.
• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.
• Support safe, effective field work while representing Johnson Controls professionally at customer sites.
• Operate company vehicle to and from service calls and keep the vehicle clean and organized.
• Own every installation and repair with accountability, safety, and integrity.

Skills

Electronics fundamentals

Networking fundamentals

Strong communication

MS Office proficiency

Teamwork

Independent work

Physical stamina (up to 70 lbs)

Adaptability

Education

High School Diploma or GED

Associates degree in electronics (preferred)

Certifications (acceptable)

Networking certification (preferred)

Tools

IP cameras & DVR/NVR systems

Networking certifications

Job description

Join the Johnson Controls team and be part of a global leader in smart, healthy, and sustainable buildings. We empower our people with opportunities for professional growth, meaningful work, and a supportive environment that values well-being. In this role, you will support retail customers by installing and repairing Inventory Control and Video equipment with a focus on safe, reliable service and strong customer outcomes.

Role Overview

We are seeking a skilled Installation and Service Technician to work across retail environments in Northern Louisiana and central-south Arkansas, handling installation, repair, and service support for electronic article surveillance systems (EAS), Inventory Control (RFID) and Video equipment (CCTV).

Key Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls efficiently and maintain accurate records of work performed.
• Work directly with customers and team members to resolve issues promptly and provide equipment training.
• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery driving customer SLA’s.
• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.
• Support safe, effective field work while representing Johnson Controls professionally at customer sites.
• Responsibly operate company vehicle to and from service calls and keep the company vehicle clean and organized

How You Will Do It

• Own every installation and repair with accountability, safety, and integrity, making sure the work is completed correctly and effectively.
• Focus on what matters most at the customer site by managing service calls efficiently, staying organized, and removing avoidable delays.
• Work closely with customers and teammates to solve problems quickly and provide clear guidance on equipment use.
• Improve every day by applying training, certifications, and feedback to strengthen service quality and customer support.
• Win as one team by sharing information with management, supporting collaboration, and contributing to a trusted team environment.
• Use accurate documentation and disciplined parts management to help drive first-time fixes and dependable service outcomes.

Qualifications

• High School Diploma or GED
• Must be able to pass state and federal background check to obtain state required low voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.
• Nice to Have Associates degree in electronics preferred - can be substituted for a formulized training program from a technical college, university, or military equivalent.
• Certifications are also accepted.
• Networking certification.
• Experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Why Join Us

We offer competitive pay with a hiring hourly range of $25.00 - $33,65, determined by education, experience, and skills.

• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities.
• An encouraging and collaborative team environment.
• A commitment to safety through our Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

Johnson Controls: Enhancing the Intelligence of Buildings

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.