Retail Security Systems Technician

Johnson Controls, Inc.; Memphis (TN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401K

Medical, Dental, Vision

Paid time off

Training opportunities

Employee discount program

Zero Harm safety policy

Job summary

Johnson Controls, Inc. is seeking an Installation and Service Technician to operate across retail environments, installing and repairing Inventory Control and Video equipment with a focus on safe, reliable service and strong customer outcomes.

You will perform installations, repairs, and service support, collaborating with customers and team members to resolve issues and provide equipment training. A focus on accurate documentation and efficient service delivery is essential.

Qualifications

• EL 06 license required to perform field work.
• Proficient in electronics and networking fundamentals.
• Strong written and spoken communication skills.
• Proficient with MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team.
• Physical ability to lift up to 70 lbs and access tight spaces.

Responsibilities

• Install and repair Inventory Control and Video equipment in retail environments.
• Respond to service calls efficiently and maintain records of work performed.
• Work with customers and teammates to resolve issues and train on equipment.
• Maintain an accurate parts inventory to support first-time fixes.
• Report customer satisfaction updates and opportunities to management.
• Support safe field work and represent Johnson Controls professionally.

Skills

Electronics fundamentals

Networking fundamentals

Strong communication

MS Office / PC skills

Independent and team work

Physical ability to lift up to 70 lbs

Education

EL 06 License

Job description

Join the Johnson Controls team and be part of a global leader in smart, healthy, and sustainable buildings. We empower our people with opportunities for professional growth, meaningful work, and a supportive environment that values well-being.

In this role, you will support retail customers by installing and repairing Inventory Control and Video equipment with a focus on safe, reliable service and strong customer outcomes.

Role Overview

We are seeking a skilled Installation and Service Technician to work across retail environments, handling installation, repair, and service support for Inventory Control and Video equipment. Success in this role comes from technical accuracy, customer collaboration, and a commitment to continuous improvement.

Key Responsibilities

• Install and repair Inventory Control and Video equipment in retail environments.

• Respond to service calls efficiently and maintain accurate records of work performed.

• Work directly with customers and team members to resolve issues promptly and provide equipment training.

• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery.

• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.

• Support safe, effective field work while representing Johnson Controls professionally at customer sites.

How You Will Do It

• Own every installation and repair with accountability, safety, and integrity, making sure the work is completed correctly and effectively.

• Focus on what matters most at the customer site by managing service calls efficiently, staying organized, and removing avoidable delays.

• Work closely with customers and teammates to solve problems quickly and provide clear guidance on equipment use.

• Improve every day by applying training, certifications, and feedback to strengthen service quality and customer support.

• Win as one team by sharing information with management, supporting collaboration, and contributing to a trusted team environment.

• Use accurate documentation and disciplined parts management to help drive first-time fixes and dependable service outcomes.

Qualifications

• Possession of an EL 06 License.

• Proficiency in electronics and networking fundamentals.

• Strong written and oral communication skills.

• Proficiency in MS Office and basic PC skills.

• Ability to work independently and collaboratively in a team environment.

• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.

Nice to Have

• Networking certification.

• Experience installing or servicing IP cameras and DVR/NVR systems.

• Adaptability to industry changes and a strong work ethic.

Why Join Us

We offer competitive pay with a hiring hourly range of $25.00 - $28.34, determined by education, experience, and skills. You will also receive a comprehensive benefits package that includes 401K, medical, dental, and vision care, available from day one.

• Paid vacation, holidays, and sick time.

• Extensive product and on-the-job/cross-training opportunities.

• An encouraging and collaborative team environment.

• A commitment to safety through our Zero Harm policy.

• Employee discount programs through The Loop by Perk Spot.