Retail Security Specialist: Proactive Patrol & Response

Lowe's Companies, Inc.; Honolulu (HI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid time off

401(k) Retirement Plan

Associate Discount

Job summary

Lowe’s Companies, Inc. in Honolulu, HI seeks a full-time Security Associate to protect people and assets at our location.

Responsibilities include patrolling interior/exterior areas, deterring theft, de-escalating incidents, and responding to emergencies with a professional, customer-focused approach. Requirements include a high school diploma or GED and a valid driver’s license; preferred candidates have security experience and relevant certifications.

Qualifications

• High school diploma or GED or equivalent years of experience
• 1 year retail, security, first-responder, or military experience
• State-issued driver’s license

Responsibilities

• Provide a visible security presence to deter loitering, vandalism, and other security concerns
• Perform regular audits on physical security and product protection
• Conduct regular patrols of store premises to identify security concerns
• De-escalate situations involving customers and associates
• Respond promptly to incidents, accidents, and emergencies
• Collaborate with store leadership to enforce policies and procedures
• Escort associates or customers to vehicles upon request
• Report suspicious behavior or security breaches to management
• Prepare detailed incident reports using Case Management System
• Use video management system for post-incident investigations
• Review weekly security reports and conduct external theft apprehensions where allowed
• Conduct interviews per local laws when theft is suspected
• Attend monthly Safety Team meetings
• Provide SMART customer service per Lowe’s policies
• Ensure associates have tools/resources for service excellence
• Maintain case files and update law enforcement relationships
• Verify building security throughout the day (gates/keys)

Skills

Proactive presence

De-escalation

Incident reporting

Communication

Security operations

Education

High school diploma or GED

State-issued driver's license

Tools

CCTV

EAS

Job description

Lowe’s Companies, Inc. in Honolulu, HI seeks a full-time Security Associate to protect people and assets at our location.

Responsibilities include patrolling interior/exterior areas, deterring theft, de-escalating incidents, and responding to emergencies with a professional, customer-focused approach. Requirements include a high school diploma or GED and a valid driver’s license; preferred candidates have security experience and relevant certifications.