Retail Security Officer: Patrol, Service & Growth

Allied Universal; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Allied Universal in Boston, MA is seeking a Security Officer Patrol Review to safeguard clients across Retail/Malls and other settings. You will conduct routine unarmed patrols, maintain a visible presence, deliver courteous customer service, and report incidents to site leadership.

The role requires at least a high school diploma, the ability to pass background and drug-screen checks where required, and state/local licensing if applicable.

Qualifications

• Be at least 18 years of age for unarmed roles; 21+ years for armed roles.
• Possess a high school diploma or equivalent.
• Background investigation required in accordance with federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in accordance with laws.
• As a condition of employment, a drug screen may be required where permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to clients and guests by carrying out security procedures and site policies.
• Respond to incidents and critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random unarmed patrols throughout the retail sales floor, stock areas, entrances, and perimeter.
• Monitor access points and report suspicious activity, maintenance concerns, and policy violations to site management and leadership.
• Complete required activity reports, incident documentation, and shift handoffs in line with site procedures.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Allied Universal in Boston, MA is seeking a Security Officer Patrol Review to safeguard clients across Retail/Malls and other settings. You will conduct routine unarmed patrols, maintain a visible presence, deliver courteous customer service, and report incidents to site leadership.

The role requires at least a high school diploma, the ability to pass background and drug-screen checks where required, and state/local licensing if applicable.