Retail Security Officer: Patrol, Protect & Report

Prosegur; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

Prosegur is seeking a Retail Security Officer to safeguard customers and staff by patrolling and monitoring premises, ensuring a safe shopping environment. The role requires standing, walking, and rapid response to incidents with professional reporting.

Ideal candidates will have a high school diploma and at least one year of security experience in retail, with open availability for all shifts and reliable transportation. Competitive wages and benefits accompany employment.

Qualifications

• High school diploma or GED equivalent.
• Must have one (1) year of experience as a security officer, preferably in a retail setting.
• Must have open availability to work all shifts and schedules.
• Must have reliable transportation.
• Must have good communication skills.
• Ability to sit, stand, or walk for long periods.
• Must be able to walk/run flights of stairs on a daily basis.
• Ability to think clearly during crisis or high‑stress events/periods.
• Must possess high integrity, trust, accountability, and work ethic.
• Effective oral and written communication skills.

Responsibilities

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security/safety of premises
• Circulate among visitors, patrons, and employees to preserve order and protect property against theft, preventing safety hazards and violence
• Enforce rules, regulations, policies, and procedures, and respond to emergency situations requiring security assistance, including evacuation routes
• Report recoveries made via the client's internal system
• Write detailed narrative reports and maintain daily activity reports (DARs)
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Monitor for irregular or unusual activity
• Secure facility and designated areas
• Enforce facility and company policies and procedures
• Remain calm and communicate with on-site store detectives, law enforcement, and store leadership, while professionally documenting and escalating incidents.
• Circulate among visitors, patrons, and employees to preserve order and protect property

Skills

Communication skills

Crisis management

Observation skills

Customer service

Education

High School Diploma

Job description

Prosegur is seeking a Retail Security Officer to safeguard customers and staff by patrolling and monitoring premises, ensuring a safe shopping environment. The role requires standing, walking, and rapid response to incidents with professional reporting.

Ideal candidates will have a high school diploma and at least one year of security experience in retail, with open availability for all shifts and reliable transportation. Competitive wages and benefits accompany employment.