Retail Security Officer: Customer‑Focused Patrol & Growth

Allied Universal

Scranton (Lackawanna County)

On-site

USD 22,000 - 28,000

Full time

8 days ago

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Job summary

Allied Universal, North America’s leading security and facility services company, is seeking a Security Officer - Full Time Protective Patrol in Scranton, PA. You will serve clients across Retail/Malls and surrounding areas, patrolling assigned zones, maintaining a visible presence, and delivering superior customer service.

Schedule includes evening shifts from Monday to Sunday, with a pay rate of $18.00 per hour.

Qualifications

Minimum requirements include being at least 18 years old for unarmed roles and 21+ for armed roles.
High school diploma or equivalent is required.
Subject to background checks in line with federal, state, and local laws.
Allied Universal complies with laws regarding applicants with criminal histories.
Drug screening is required where permitted by law.
Licensing requirements may apply depending on state/local laws.
Driver’s license required for driving positions only.

Responsibilities

Provide customer service by carrying out security procedures and site-specific policies, and assist with emergency response as needed.
Respond calmly to incidents and customer concerns, escalating according to site procedures.
Conduct regular unarmed patrols throughout the retail location, including sales areas, entrances, and parking areas.
Monitor for unusual activity and loss prevention concerns, reporting observations to site leadership.
Maintain accurate activity logs and incident reports while upholding a professional, welcoming environment.