Retail Security Officer

Andy Frain Services, Inc.; Akron (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

401(k)

Paid time off

Employee discounts

EAP

Job summary

Andy Frain Services, Inc. is hiring a Retail Security Guard for Summit Mall in Fairlawn, OH. This full-time on-site role pays $18.00/hour and offers a 12:00PM–8:00PM or 2:00PM–10:00PM schedule.

You will patrol, monitor systems, respond to incidents, and provide excellent customer service to shoppers and staff. Benefits include medical/dental/vision, short-term disability, 401(k), PTO, employee discounts, and an EAP for confidential support.

Qualifications

• High School Diploma or GED required.
• 3–6 months security or life-safety experience required.
• Ability to lift 50 lbs and perform physical tasks.
• Strong customer service and communication skills required.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Monitor CCTV and security systems; report incidents.
• Follow post orders, safety procedures, and emergency protocols.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Strong customer service

Communication skills

Emergency responsiveness

Education

High School Diploma or GED

Tools

CCTV systems

Access control systems

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Guard (Full-Time)

LOCATION:

Summit Mall – Fairlawn, OH

PAY:

$18.00/hour

POSITION TYPE:
Full-Time

SCHEDULE:

12:00PM – 8:00PM or 2:00PM - 10:00PM

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

MINIMUM REQUIREMENTS

• High School Diploma or GED
• 3–6 months security or life‑safety experience
• Ability to lift 50 lbs. and perform physical tasks

EEO is the Law