Overnight Retail Security Officer

Andy Frain Services, Inc.; Akron (OH); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

401(k)

Paid time off

Employee discounts

EAP

Work-life balance

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Guard for an overnight full-time role at Summit Mall in Fairlawn, OH. The position requires vigilance, customer focus, and the ability to respond promptly to incidents while upholding company policies.

Compensation includes a $18.00/hour wage, full-time status, and benefits such as medical/dental/vision coverage, a 401(k) plan, paid time off, employee discounts, and EAP resources. Applicants should be reliable and professional.

Qualifications

• High School Diploma or GED required.
• 3–6 months security or life-safety experience preferred.
• Ability to lift 50 lbs. and perform physical tasks.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage traffic.
• Identify and report suspicious activity or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and required documentation.
• Greet and assist customers and visitors in a professional manner.

Skills

Customer service

Communication

Attention to detail

Emergency response

Professional appearance

Education

High School Diploma or GED

Tools

CCTV systems

Access control systems

Job description

• - Comprehensive medical, dental, vision, and STD insurance
• - 401(k) plan for future savings
• - Generous paid time off to recharge
• - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• - Support for stress management, financial guidance, legal assistance, and family challenges
• - Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Guard (Overnight Full-Time)

Location

Summit Mall – Fairlawn, OH

Pay

$18.00/hour

Position Type

Full-Time

Schedule

Overnight Friday, Saturday Sunday and Monday

Overview

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

Benefits

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

Key Responsibilities

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

Qualifications

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

Additional Information

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

Minimum Requirements

• High School Diploma or GED
• 3–6 months security or life‑safety experience
• Ability to lift 50 lbs. and perform physical tasks

EEO is the Law