Retail Security & Guest Experience Lead

Brobston Group LLC; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Tiffany & Co. in Austin is seeking a Branch Security Officer to protect the store and support sales and service efforts. You will collaborate with the Senior Security Officer and store management to uphold a secure environment and deliver the Tiffany Experience to every customer.

The role emphasizes maintaining security procedures, assisting with opening/closing tasks, and acting as a brand ambassador to drive safe, positive shopping experiences while strengthening client relationships.

Qualifications

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Authorization to work in the United States.
• 1-year prior experience in a security related position preferred.

Responsibilities

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, and respond to emergency situations.
• Ensure adherence to security systems and procedures through daily inspections and equipment tests.
• Carry out operations tasks including opening and closing procedures and assist with facilities repairs.
• Act as a Tiffany ambassador and support the store in achieving sales plans.
• Deliver a positive Tiffany experience and deepen client relationships.
• Implement standard processes to optimize hospitality and store amenities.

Skills

Security operations

Customer service

Education

High School Diploma

Tools

Security systems

Job description

Tiffany & Co. in Austin is seeking a Branch Security Officer to protect the store and support sales and service efforts. You will collaborate with the Senior Security Officer and store management to uphold a secure environment and deliver the Tiffany Experience to every customer.

The role emphasizes maintaining security procedures, assisting with opening/closing tasks, and acting as a brand ambassador to drive safe, positive shopping experiences while strengthening client relationships.