Brand Security & Guest Experience Lead

LVMH; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Tiffany & Co. in Atlanta seeks a Branch Security Officer to safeguard customers, colleagues and assets while supporting exceptional service. You will partner with store leadership to deter theft, manage incidents, and ensure daily security operations align with the Tiffany Experience.

The role combines front-line security with back-of-house tasks, from opening/closing procedures to facilities liaison. A high school graduate with retail/security experience and the ability to work nights, weekends

Qualifications

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours including nights, weekends, and holidays.
• Authorization to work in the United States or in the country where the position is based.
• Experience in a retail/security environment.
• 1-year prior experience in a security related position.

Responsibilities

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures.
• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.
• Cover both security and back of house operations and controls.
• Provide a positive Tiffany experience from beginning to end for each client.
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.
• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and connect with store team.

Skills

Retail/Security experience

Basic computer skills

Ability to work retail store hours

Authorization to work in the United

Education

High School Graduate

Job description

Tiffany & Co. in Atlanta seeks a Branch Security Officer to safeguard customers, colleagues and assets while supporting exceptional service. You will partner with store leadership to deter theft, manage incidents, and ensure daily security operations align with the Tiffany Experience.

The role combines front-line security with back-of-house tasks, from opening/closing procedures to facilities liaison. A high school graduate with retail/security experience and the ability to work nights, weekends