Retail Security & Experience Lead

LVMH Group; Jacksonville (FL); On-site; USD 24,796 - 38,572; Full time

Job summary

Tiffany & Co. is seeking a Brand Security Officer to oversee daily security operations, deter theft, and ensure a superior client experience within the Jacksonville store. The role works closely with the central and local teams to uphold our service promises and brand values.

The candidate will manage opening/closing procedures, support facilities needs, and balance security with exceptional guest service while aligning with NPS-driven standards.

Qualifications

• High School Graduate.
• Basic computer skills.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Authorization to work in the United States or in the country where the position is based.
• Experience in a retail/security environment.
• 1-year prior experience in a security related position.

Responsibilities

• Provide exceptional security and operations support to drive sales and service.
• Partner with Senior Security Officer and Management to deter theft, report missing assets, respond to emergency situations and implement Incident Management Programs procedures.
• Ensure security systems and procedures are adhered to by following up on daily inspections, equipment, alarm tests, inspections, key access, and report submissions.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and communicate with store team.
• Cover both security and back of house operations and controls.
• Provide a positive Tiffany experience from beginning to end for each client.
• Deepen the relationship with our clients to drive lifetime dedication and spend.
• Act as a Tiffany ambassador and carry out store operations to support the store in consistently achieving sales plan.
• Elevate in store experience consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador during every customer interaction. Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Carry out operations tasks including opening and closing procedures. Assist with facilities repairs and connect with store team.

Education

High School Diploma

Job description

Tiffany & Co. is seeking a Brand Security Officer to oversee daily security operations, deter theft, and ensure a superior client experience within the Jacksonville store. The role works closely with the central and local teams to uphold our service promises and brand values.

The candidate will manage opening/closing procedures, support facilities needs, and balance security with exceptional guest service while aligning with NPS-driven standards.