Mall Security Dispatcher: Real-Time Incident Command

Marksman Security Corporation; Wauwatosa (WI); On-site; USD 25,000 - 29,000; Full time

Job summary

Marksman Security is hiring a Retail Security Dispatcher for a large shopping mall environment in Wisconsin. The role monitors CCTV, coordinates field officers, and serves as the central communication hub for security activities.

The ideal candidate has a background in security or dispatch, a valid Wisconsin security license, and a willingness to work evenings, weekends, or holidays. Proficiency with security software and strong communication are essential.

Qualifications

• Must be at least 21 years of age or older.
• High school degree or equivalent.
• Valid state driver's license.
• Valid Wisconsin Guard License.
• Prior security, dispatch, or call-center experience preferred.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Proficiency with computers, security software, and radio communication systems.
• Ability to remain composed and make quick decisions during emergencies.
• High attention to detail and accurate documentation skills.
• Professional, reliable, and able to work independently and as part of a team.
• Minimum of one year of customer service experience.
• Maximum of one year of security experience.
• Must be able to pass pre-employment screening (background and drug test).

Responsibilities

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents.
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property.
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services.
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client.
• Document all incidents, officer activity, and relevant observations in real-time using security software.
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness.
• Assist with lost-and-found reports, customer assistance calls, and general mall inquiries.
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination.
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations.
• Other duties to be determined by management.

Skills

Verbal communication

Multitasking

Customer service

Education

High school degree or equivalent

Tools

Security software

Radio communication systems

Job description

Marksman Security is hiring a Retail Security Dispatcher for a large shopping mall environment in Wisconsin. The role monitors CCTV, coordinates field officers, and serves as the central communication hub for security activities.

The ideal candidate has a background in security or dispatch, a valid Wisconsin security license, and a willingness to work evenings, weekends, or holidays. Proficiency with security software and strong communication are essential.