Hiring Now! Retail Security Dispatcher

Marksman Security Corporation; Wauwatosa (WI); On-site; USD 25,000 - 29,000; Full time

Job summary

Marksman Security is hiring a Retail Security Dispatcher for a large shopping mall environment in Wisconsin. The role monitors CCTV, coordinates field officers, and serves as the central communication hub for security activities.

The ideal candidate has a background in security or dispatch, a valid Wisconsin security license, and a willingness to work evenings, weekends, or holidays. Proficiency with security software and strong communication are essential.

Qualifications

• Must be at least 21 years of age or older.
• High school degree or equivalent.
• Valid state driver's license.
• Valid Wisconsin Guard License.
• Prior security, dispatch, or call-center experience preferred.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Proficiency with computers, security software, and radio communication systems.
• Ability to remain composed and make quick decisions during emergencies.
• High attention to detail and accurate documentation skills.
• Professional, reliable, and able to work independently and as part of a team.
• Minimum of one year of customer service experience.
• Maximum of one year of security experience.
• Must be able to pass pre-employment screening (background and drug test).

Responsibilities

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents.
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property.
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services.
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client.
• Document all incidents, officer activity, and relevant observations in real-time using security software.
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness.
• Assist with lost-and-found reports, customer assistance calls, and general mall inquiries.
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination.
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations.
• Other duties to be determined by management.

Skills

Verbal communication

Multitasking

Customer service

Education

High school degree or equivalent

Tools

Security software

Radio communication systems

Job description

Marksman Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Hiring Now! Retail Security Dispatcher

$19.00/Hourly

Ideal candidates will have previous experience as a security command center dispatcher, 911 dispatcher and/or other safety and protection related fields, including customer service roles.

Must be able to work assigned shifts, including evenings, weekends, or holidays as needed.

The Security Dispatcher plays a critical role in maintaining the safety and security of a large retail mall environment. This position is responsible for monitoring security systems, coordinating field officers, and serving as the communication hub for all security-related activity.

Must have a current valid Wisconsin Security License. Be able and willing to conduct extended foot patrols of the district area up to and including six hours. Must have a clean driving record. Prior security, dispatch, or call-center experience preferred.

Responsibilities

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
• Document all incidents, officer activity, and relevant observations in real‑time using security software
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
• Assist with lost‑and‑found reports, customer assistance calls, and general mall inquiries
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high‑pressure situations
• Other duties to be determined by management

Qualifications

• Must be at least 21 years of age or older
• High school degree or equivalent
• Valid state driver's license
• Valid Wisconsin Guard License
• Prior security, dispatch, or call-center experience preferred
• Strong verbal communication skills and ability to multitask in a fast‑paced environment
• Proficiency with computers, security software, and radio communication systems
• Ability to remain composed and make quick decisions during emergencies
• High attention to detail and accurate documentation skills
• Professional, reliable, and able to work independently and as part of a team
• Minimum of one year of customer service experience
• Maximum of one year of security experience
• Must be able to pass pre‑employment screening (background and drug test)