Retail Security Ambassador: Protect Inventory & Customer Experience

Nordstrom, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

401k, PTO accruals, Holidays and more

Job summary

Nordstrom, Inc. is seeking an asset protection security ambassador to prevent inventory loss through proactive engagement and training with coworkers, while maintaining a professional store presence and positive customer interactions.

The role emphasizes monitoring, emergency response, confidentiality, and flexible scheduling to meet business needs across multiple locations. A valid security license is addressed for certain cities and states as part of compliance.

Qualifications

• Greet and engage customers in a timely, professional and personable manner.
• Maintain visible presence by wearing Nordstrom uniform.
• Perform monitoring and surveillance activities.
• Assess and assist in emergency situations.
• Reduce and control loss through audits, training and education.
• Maintain a high level of confidentiality.
• Be able to meet local licensing requirements.
• Work a flexible schedule based on business needs.

Responsibilities

• Greet and engage customers in a timely, professional and personable manner and respond to customer’s needs.
• Maintain visible presence by wearing a Nordstrom provided security officer style uniform.
• Perform monitoring and surveillance activities.
• Assess and assist in emergency situations.
• Reduce and control loss of inventory through audits, training and education.
• Maintain a high level of confidentiality.
• The ability to work a flexible schedule based on business needs.

Skills

Customer engagement

Security awareness

Observation & deterrence

Emergency response

Confidentiality

Job description

Nordstrom, Inc. is seeking an asset protection security ambassador to prevent inventory loss through proactive engagement and training with coworkers, while maintaining a professional store presence and positive customer interactions.

The role emphasizes monitoring, emergency response, confidentiality, and flexible scheduling to meet business needs across multiple locations. A valid security license is addressed for certain cities and states as part of compliance.