Retail Sales Team Leader - Kitchen Planning

IKEA USA; Philadelphia (Philadelphia County); On-site; Full time

Job summary

IKEA USA is looking for a passionate Retail Manager to oversee daily sales operations in Philadelphia. The role requires leadership in team development and ensuring exceptional customer experiences. If you thrive in a collaborative environment with a focus on growth, this opportunity aligns with your ambitions.

Benefits

Paid time off

Tuition discounts

Retirement plans

Co-worker discounts

Pet insurance

Dental and vision plans

Medical plans

Qualifications

• Minimum 3 years in a fast-paced, customer-oriented industry.
• Experience leading and developing teams in retail.
• Physical demands include lifting 26-50 lbs regularly.

Responsibilities

• Oversee daily operations of the sales floor team.
• Ensure excellent customer interactions and merchandising standards.
• Hire, onboard, and develop individual growth plans for co-workers.

Skills

Customer service

Problem-solving

Conflict resolution

Team leadership

Job description

Why we will love you

You care about making a positive impact in the world. You understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is more than just home furnishings; it's about working together to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.

What you'll be doing day to day

Oversee the daily operations of the sales floor team to ensure a consistent product range presentation and customer shopping experience.
Provide a great IKEA shopping and brand experience to encourage repeat visits by maintaining store merchandising standards and ensuring excellent customer interactions.
Hire, onboard, and train co-workers. Develop individual growth plans, manage resource planning, and handle performance issues.
Drive sales by ensuring co-workers have the necessary product knowledge, tools, and resources to actively sell and meet standards.
Monitor sales, supply, customer insights, and KPIs to identify opportunities for improvement.
Ensure the sales location management (SLM) system is in place to meet customer needs, with products available at all times.
Implement the commercial calendar, strategies, and work briefs in collaboration with stakeholders.
Plan and execute activities and add-ons across the store in partnership with the communications team.
Handle customer and co-worker issues promptly and positively.

Together as a Team

We meet our customers in stores, online, in our catalog, and beyond. We understand the IKEA product range, local markets, and customer needs, constantly finding new ways to connect and maximize sales and profitability. As part of a diverse global team, we work towards the continued success of the IKEA Concept, helping millions create a better everyday life.

QUALIFICATIONS

Minimum 3 years of experience in a fast-paced, customer-oriented industry (service or retail).
Experience leading and developing teams, preferably in retail.
Experience in customer service, problem-solving, and conflict resolution.
Physical demands include frequently lifting, carrying, pushing, pulling (26-50 lbs), and standing/walking more than 46% of the time.

Apply now!

JOB TYPE – Permanent; Full-time
BENEFITS ELIGIBLE - Yes
HOURS – 38-40 hours/week; retail environment. Must have open availability Monday through Sunday.
The full hourly range for this role is $23.61 - $33.00.
We offer benefits including paid time off, early wages, parental leave, tuition discounts, retirement plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision, and medical plans.
Join our team and enjoy a fun, inclusive work environment and comprehensive benefits.