Retail Sales Supervisor

Bob's Discount Furniture; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

401(k)

Profit Sharing

Pet Insurance

Life Insurance

Tuition reimbursement

On-demand learning

Career progression

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Retail Sales Supervisor to lead a motivated, commission-based sales team in a fast-paced showroom environment. You will coach staff to deliver exceptional customer experiences, manage daily operations, and drive sales performance in a supportive, team-focused culture.

Join a growing national retailer that rewards leadership, teamwork, and results. The role offers growth, training opportunities, and a path toward store leadership across our network.

Qualifications

• Proven leadership experience in a customer-focused retail environment.
• Must be at least 18 years old to be considered for employment with Bob’s.
• Physical Demands: Ability to stand and walk for extended periods; lift up to 50 lbs.

Skills

Team Leadership

Customer-Centric Sales Coaching

Effective Communication

Active Listening

Critical Thinking

Problem Solving

Goal Setting

Performance Management

Open/Close Procedures

Showroom Readiness

Team Huddles

Sales Drills

Customer Engagement

Sales Strategy

Process Management

Job description

Retail Sales Supervisor

Job Overview Our Retail Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s, you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! As champions of the “Bob’s Way,” our Retail Sales Supervisors lead motivated, driven, commission sales teams in a low-pressure, honest, gimmick-free, and enjoyable shopping environment. This role operates in a dynamic retail showroom and leverages leading-edge retail technology to coach and develop high-performing teams.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Team Leadership and Staff Development
• Customer-Centric Sales Coaching
• Effective Communication and Active Listening
• Critical Thinking and Problem Solving
• Goal Setting and Performance Management
• Operational Execution (Open/Close Procedures, Showroom Readiness)
• Conducting Team Huddles and Sales Drills
• Driving Customer Engagement and Satisfaction
• Sales Strategy Execution
• Process and Workflow Management

Preferred Competencies & Skills

• 3+ years in a supervisory or sales leadership role
• Experience managing commission-based teams
• Knowledge of retail operations and customer experience standards
• Familiarity with e-learning and team training platforms
• Strong organizational and time management abilities

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k)
• Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• Proven leadership experience in a customer-focused retail environment
• Must be at least 18 years old to be considered for employment with Bob’s
• Physical Demands Ability to stand and walk for extended periods
• Ability to lift, move, and handle up to 50 lbs as needed

Diversity and Inclusion

Diversity is a Core Value at Bob’s. At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Equal Opportunity and Accessibility

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

About Bob’s Discount Furniture

We help people turn houses into homes with quality furniture at everyday low prices. Join a GROWING national team where honesty, integrity, and fun shape how we work. We care about our customers, our communities, and each other. Bring your ideas, be yourself, and help us deliver great experiences in a fun, fast-paced environment. Help customers find furniture they love-and build a career you love!

Explore Opportunities

Explore opportunities in sales, store management, and product support. Our sales roles offer uncapped commission opportunities. Help get furniture from our distribution centers to our customers’ homes. Explore warehouse, equipment operator, CDL-A Driver, and leadership opportunities with teams that value safety, teamwork, and FUN!

Additional Benefits

We offer medical, dental, and vision coverage, a 401(k) with company match, paid time off (including your birthday and anniversary!), and employee discounts. Additional benefits support your emotional, financial, and family well-being.

Benefits Eligibility

Benefits eligibility may vary by role and employment status

Professional Growth

We believe in helping our people grow. Through training, opportunities to advance, tuition assistance, and scholarship programs, you can build skills and take your next career step.

Program eligibility may vary by role and employment status

Growth Opportunities

New stores and an expanding distribution network create more opportunities to join our team and grow with us. Explore openings across the country and find your next chapter at Bob’s!

Corporate and Customer Care

Our corporate and customer care teams help every part of Bob’s succeed. Explore opportunities supporting our customers and business - from customer service to technology, finance, marketing, and more!