Retail Sales Supervisor

PUMA Group; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Sales Supervisor to elevate customer experiences and drive sales in a dynamic retail environment. This exciting role involves collaborating with store management to recruit and develop high-performing teams while ensuring the store meets its profitability goals. Ideal candidates will have a passion for customer service, strong communication skills, and a track record of exceeding sales targets. Join a forward-thinking company that values diversity and offers a supportive work environment with opportunities for growth.

Qualifications

• 1-2 years of experience in a customer service-focused retail environment.
• Proven ability to exceed sales goals and communicate effectively.

Responsibilities

• Provide high standards of customer experience within the store.
• Ensure the store meets or exceeds sales, KPIs, and profitability goals.

Skills

Customer service experience

Sales goal achievement

Communication skills

Team player

Basic computer skills (MS Office)

Job description

Job Title: Retail Sales Supervisor at PUMA Group

Join us to apply for the Retail Sales Supervisor role at PUMA Group.

Your Mission:

• Provide high standards of customer experience within the store, aligning with PUMA’s brand values and service standards.
• Ensure the store meets or exceeds sales, KPIs, and profitability goals through effective planning, expense control, and sales strategies.
• Assist the Store Manager and Assistant Store Manager in recruiting, training, developing, and succession planning for high-performing employees.
• Manage payroll and create service-driven schedules to maintain profitability while delivering excellent customer service.
• Communicate merchandise opportunities to the Store and Assistant Store Managers.
• Comply with all policies, procedures, and operational competencies.
• Maintain a safe, healthy, and compliant working and shopping environment.
• Work non-traditional hours, including weekends, evenings, holidays, with potential overtime.

Your Talent:

• 1-2 years of experience in a customer service-focused retail environment, preferably apparel/footwear.
• Proven ability to exceed sales goals and communicate effectively, including presenting to large groups.
• Strong team player with excellent communication skills.
• Quick learner with basic computer skills, including MS Office.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay ranges from $22.35 to $26.35, plus bonus and benefits.

PUMA offers equal employment opportunities and prohibits discrimination of any kind.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service and Sales
• Industries: Manufacturing, Retail, Fashion