Retail Sales Specialist

PTR Global; Milltown (NJ); On-site; USD 50,000 - 100,000; Full time

Job summary

PTR Global is seeking a Retail Sales Specialist in Milltown, NJ, to provide exceptional customer service and manage client relationships in a high-end renovation products showroom. The ideal candidate will have a passion for learning and possess strong analytical and communication skills, with the opportunity to grow within the industry.

Benefits

Medical insurance

Paid maternity leave

401(k)

Vision insurance

Paid paternity leave

Qualifications

• Fluency in English with excellent communication skills.
• Ability to read floor plans and perform takeoffs.
• Knowledge of door products or building materials is a plus.

Responsibilities

• Provide detailed product information to customers.
• Handle customer inquiries and manage complaints.
• Process payments and schedule deliveries.

Skills

Customer-oriented mindset

Analytical thinking

Attention to detail

Communication skills

Problem-solving

Tools

Excel

Word

Job description

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This range is provided by PTR Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $100,000.00/yr

Job Title: Retail Sales Specialist

Location: Milltown, New Jersey 08850, US

Onsite/hybrid/Remote: Onsite

Salary Range: $44k to $100k

Number of Positions: 1

Store Working Hours:

• Monday to Friday: 10 AM - 6 PM
• Saturday: 10 AM - 4 PM
• Sunday: 11 AM - 3 PM
• Rotating schedule with flexible days off. A schedule is provided at the end of each month for the upcoming month.

Job Description -

We are seeking a dynamic individual with a strong work ethic and a proven ability to think analytically under pressure. This person should possess a deep motivation to excel and a hunger for success, consistently striving to exceed expectations. An ideal candidate will demonstrate not only a proactive approach to problem-solving but also a passion for continuous learning and growth, making them a valuable asset to our team.

Position Overview: The ideal Retail Sales Associate will play a key role in providing exceptional customer service, managing client relationships, and supporting showroom operations. This individual will have an opportunity to learn and grow within the high-end renovation products sector while developing a deep knowledge of our products and services.

Key Responsibilities:

• Provide detailed information about products and services to customers.
• Troubleshoot and resolve product issues or customer concerns.
• Handle customer inquiries and accurately enter data into the CRM system.
• Manage and diffuse customer complaints with professionalism and courtesy.
• Document and update customer records based on interactions.
• Continuously develop and maintain a knowledge base of evolving products and services.
• Coordinate installation/service calls with installation crews.
• Manage and schedule deliveries.
• Process customer payments accurately and efficiently.
• Update showroom price tags, promotions, and literature replenishments.

Qualifications:

• Knowledge of door products or building materials is a plus.
• Ability to read floor plans and perform takeoffs.
• Fluent in English with excellent verbal and written communication skills.
• Willingness to learn and retain information about the industry and product specifications.
• A keen eye for detail and a customer-oriented mindset.
• Strong team player who works well with others.
• Computer-savvy with basic proficiency in Excel and Word.
• Paid training (2 weeks).
• Commission Structure: Net Revenue Model (3% from gross sales, minus sales tax. Gross profit = Net Revenue – cost of goods sold).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Engineering, and Business Development

• Industries

  Retail Building Materials and Garden Equipment, Wholesale Building Materials, and Retail

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Inferred from the description for this job

Medical insurance

Paid maternity leave

401(k)

Vision insurance

Paid paternity leave

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