Retail Sales Specialist

Charter Communications; Madison (WI); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Free and discounted internet

Free and discounted TV

Free and discounted mobile services

Job summary

Charter Communications is seeking a Retail Sales Specialist in Madison, WI. In this role, you will promote and sell Spectrum products, enhancing customer experiences and building strong relationships. Candidates should possess a high school diploma and skills in cash handling, technology, and effective communication. The position offers an hourly wage starting at $18, with the potential to earn $22.50 through commissions. Benefits include free and discounted internet, TV, and mobile services, and flexible scheduling in a dynamic retail environment.

Qualifications

• Ability to read, write, speak, and understand English.
• Capacity to prioritize, organize, and manage multiple tasks.
• Competitive spirit with a desire to exceed sales goals.

Responsibilities

• Promote and sell products to existing and new customers.
• Enhance customer experience and build positive relationships.
• Maintain knowledge of products, pricing, and promotions.

Skills

Cash handling proficiency

Comfort with technology

Basic math skills

Effective communication skills

Interpersonal skills

Self-motivated

Strong attention to detail

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $18/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Additionally, perks such as free and discounted internet, TV, and mobile are available.

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you will be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

What Our Retail Sales Specialists Enjoy Most About the Role

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Required Qualifications

Education

• High School Diploma or equivalent.

Skills & Abilities

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast‑paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self‑motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem‑solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1–5 years of sales/customer service experience.
• 1–3 years of telecommunications/wireless experience.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.