Retail Sales Specialist

Charter Communications; Helena (MT); On-site; USD 24,796 - 30,996; Full time

Benefits offered by this job

Free and discounted internet

TV and mobile services

Job summary

A leading telecommunications company in Montana is seeking a Retail Sales Specialist to enhance customer experiences and achieve sales goals. The role requires meeting operational objectives while fostering excellent customer care. Candidates must have a high school diploma, proficiency in cash handling, and effective communication skills. The ideal applicant should thrive in a fast-paced environment and possess strong interpersonal skills. This position offers a base pay of $18.00/hour with potential earnings up to $22.50/hour through commission.

Qualifications

• Proficiency in cash handling and accurate payment transactions.
• Ability to read, write, speak, and understand English.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers.

Responsibilities

• Enhance customer experience while meeting sales and service goals.
• Identify sales opportunities through product support and education.
• Maintain knowledge of products, pricing, and promotions.
• Ensure a welcoming store atmosphere and effective communication.

Skills

Proficiency in cash handling

Comfort with personal technology

Basic math skills

Effective communication skills

Strong interpersonal skills

Competitive spirit

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $18.00/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Overview

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

Responsibilities

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

Working Conditions

• This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum\'s dress code in a moderately noisy retail environment.

Required Qualifications

• Education
  • High School Diploma or equivalent.
• Skills & Abilities
  • Proficiency in cash handling and accurate payment transactions.
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
  • Basic math skills.
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
  • Familiarity with goal- and incentive-based work environments.
  • Strong performance in a fast-paced team environment.
  • Effective communication with employees and customers in person, on the phone and in writing.
  • Highly effective interpersonal skills for building partnerships across the organization.
  • Self-motivated, competitive spirit with a desire to exceed sales goals.
  • Positive and professional demeanor, strong attention to detail and problem-solving skills.

Preferred Qualifications

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.