Retail Sales & Service Associate

AmeriServ Financial Bank; Derry (Westmoreland County); On-site; USD 38,000 - 46,000; Full time

Job summary

AmeriServ Financial Bank is seeking a Customer Ambassador for a six-month training period to advise, open and service deposit accounts and handle transactions with accuracy and courtesy.

You will build trusted relationships with customers, identify product opportunities, and participate in promotions to support branch goals while rotating through teller duties and other retail tasks as trained.

Qualifications

• Strong customer service and communication skills.
• Ability to advise and open or refer bank products.
• Experience in cross-selling and meeting sales goals.

Responsibilities

• Advise, open and service deposit accounts and process transactions per bank policies.
• Identify opportunities to recommend products and services to meet customers' financial needs.
• Support sales initiatives, participate in promotions and cross-sell to increase deposits and loans.
• Open new and service existing accounts via in-person, phone, or online contact; assist with loan production support.

Skills

Customer service

Sales experience

Banking products knowledge

Job description

Train On The Following For Six Months

Under general supervision, this position will serve as the Customer Ambassador for the Bank with the overall purpose of supporting and performing the functions of advising, opening and servicing deposit account customers and processing transactions according to established policies, procedures and standards of performance. Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on

• one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer's financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs. They will also be responsible for the processing of regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties:
• Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers. Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend, educate, open and/or refer the appropriate products and services to meet those goals
• Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Participate in outbound calling efforts to assist in cross referring and selling products and services for the Bank to increase deposits, grow loans, build fee income, and develop new relationships to increase cross selling achieve individual referral goals set by the head of Retail Management and the Union based on the overall branch annual budget goals.
• Open new and service existing deposit accounts through face-face, telephone and on-line contact. Assist and perform maintenance regarding all Bank products and services. Provide loan production support. Answer customer and staff inquiries. Respond to questions from customer's surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services in order to cross-sell and expand customer relationships.
• Assist and perform all teller related duties. Possess a working knowledge of all related policies and procedures in addition to complying with applicable regulations.
• Once trained, rotate all branch duties as assigned to retail the basic skills in all operations of the bank.
• Demonstrate the ability to establish as effective working relationship within a team environment.
• Develop and improve skills through participation in training programs and feedback discussions with supervisors to sustain a high standard of customer service.
• Serve as a mentor to lesser experienced Retail Sales Associates.
• Perform all other related and miscellaneous clerical duties as assigned pertaining to the job description.

The above statement reflects the general details considered necessary to describe the principals of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.