Retail Sales/Service Associate

Svb Financial Group; Juneau (AK); On-site; USD 39,000 - 52,000; Full time

Job summary

Svb Financial Group in Juneau, Alaska is seeking a Customer Ambassador to support and advise deposit customers, open accounts, and process transactions under supervision during a six-month training period.

You will build trust with customers, provide one-on-one service in person or by phone, cross-sell products, handle teller duties, and rotate branch tasks while adhering to bank policies and regulatory requirements.

Qualifications

• Experience in retail banking or customer service preferred.
• Strong interpersonal and communication skills.
• Ability to advise customers on products and services.

Responsibilities

• Identify opportunities to recommend banking products and services to customers.
• Meet with customers to understand financial goals and recommend appropriate products.
• Open new deposit accounts and service existing accounts; support loan production where needed.
• Assist with teller duties and understand bank policies and regulatory requirements.
• Rotate branch duties and participate in training and sales initiatives; mentor junior staff.

Education

Banking or customer service experience

Job description

Full Job Description

Train on the following for six months: Under general supervision, this position will serve as the Customer Ambassador for the Bank with the overall purpose of supporting and performing the functions of advising, opening and servicing deposit account customers and processing transactions according to established policies, procedures and standards of performance.

Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on-one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer's financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs.

They will also be responsible for the processing of regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner.

Provides personalized banking services to financial institution customers by performing the following duties:

1. Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers. Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend, educate, open and/or refer the appropriate products and services to meet those goals.
2. Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Participate in outbound calling efforts to assist in cross referring and selling products and services for the Bank to increase deposits, grow loans, build fee income, and develop new relationships to increase cross selling achieve individual referral goals set by the head of Retail Management and the Union based on the overall branch annual budget goals.
3. Open new and service existing deposit accounts through face-to-face, telephone and online contact. Assist and perform maintenance regarding all Bank products and services. Provide loan production support. Answer customer and staff inquiries. Respond to questions from customer's surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services in order to cross-sell and expand customer relationships.
4. Assist and perform all teller related duties. Possess a working knowledge of all related policies and procedures in addition to complying with applicable regulations.
5. Once trained, rotate all branch duties as assigned to retail the basic skills in all operations of the bank.
6. Demonstrate the ability to establish as effective working relationship within a team environment.
7. Develop and improve skills through participation in training programs and feedback discussions with supervisors to sustain a high standard of customer service.
8. Serve as a mentor to lesser experienced Retail Sales Associates.
9. Perform all other related and miscellaneous clerical duties as assigned pertaining to the job description.

The above statement reflects the general details considered necessary to describe the principals of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.