Sales & Service Representative

First Citizens Bank; Candler (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive benefits program

Job summary

First Citizens Bank in Candler, NC is seeking a Sales and Service Representative for part-time work, focused on processing transactions and providing excellent customer service. The successful candidate will demonstrate key skills in communication, teamwork, and flexibility.

This role includes responsibilities such as fostering partnerships, identifying sales opportunities, and complying with operational standards. A High School diploma or GED and 6 months of experience in customer service are required.

Benefits include a competitive rewards program tailored to associate needs.

Qualifications

• 6 months of experience in customer service.
• Preferred experience in sales.
• Understanding basic financial concepts.

Responsibilities

• Foster collaborative partnerships to enhance customer service and identify sales opportunities.
• Comply with bank policies and manage risks during transactions.

Skills

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Tools

Knowledge of retail banking products and services

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross‑functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Part‑Time 30 Hours Per Week

Monday 11-5, Tuesday 11-3, Wednesday 11-3, Thursday 8:15-5:15 (1hr lunch), Friday 8:15-5:15 (1hr Lunch)

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

High School Diploma or GED and 6 months of experience in customer service

Preferred Area of Experience: Sales

Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.