Sales & Service Representative

First Citizens Bank; Orangeburg (SC); On-site; USD 18,000 - 25,000; Part time

Job summary

First Citizens Bank in South Carolina is seeking a Sales and Service Representative for our Orangeburg branch to process transactions and assist customers with bank services. You will identify sales opportunities and refer them to the appropriate bank partner while delivering friendly, professional service.

The role emphasizes teamwork and adaptability, supporting branch sales goals in a busy customer-centered environment.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Sales experience preferred.
• Knowledge of retail banking products and services.

Responsibilities

• Service standards: foster partnerships and uncover sales opportunities within the branch.
• Operations and administration: comply with bank policies and manage transactions accurately.
• Part-Time 30 Hours.
• Schedule: Mon 8am-5pm, Tue 12pm-5pm, Wed 12pm-5pm, Thu 11am-5pm, Fri 11am-5pm.

Skills

Customer service

Sales

Financial literacy

Retail banking

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

A brief on the role

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
• Part-Time 30 Hours
• Monday 8am-5pm Tuesday 12pm-5pm Wednesday 12pm-5pm Thursday 11am-5pm Friday 11am-5pm

Qualifications

• High School Diploma or GED and 6 months customer service
• Preferred Area of Experience: Sales
• Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.