Retail Sales Rep.- South Charleston, WV

Sprint; South Charleston (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Sales Representative in South Charleston, where you will engage with customers and guide them through their purchasing journey. This role involves educating customers on device and service offerings while achieving sales goals. You’ll be responsible for maintaining product knowledge and ensuring customer satisfaction through follow-ups and referrals. If you have a passion for sales and customer service, this is an exciting opportunity to make a difference in a dynamic retail environment.

Qualifications

• Thorough knowledge of available products, pricing, and services offered by Sprint.
• Ability to perform basic diagnostics of devices to support service and repair.

Responsibilities

• Responsible for inside sales to new and existing customers.
• Guide customers through the purchasing decision and activation process.

Skills

Sales Skills

Customer Service

Product Knowledge

Outbound Marketing

Education

High School Diploma

Job description

Retail Sales Rep.- South Charleston, WV

South Charleston, WV, USA Req #301

Monday, May 7, 2018

Shentel is the largest Sprint PCS affiliate in the United States and currently provides wireless service to approximately 1,200,000 customers. As an affiliate company, Shentel has exclusive rights to provide Sprint wireless service to certain markets. Shentel currently serves a four-state area- including markets within Virginia, West Virginia, Maryland and Pennsylvania. Shentel builds and owns the network and owns and operates the Sprint retail stores. Shentel is also responsible for local customer service and directs local advertising and promotions.

Responsible for inside sales to new and existing customers. Guide the customer through the purchasing decision, activation process and educate the customer on their purchase of both device and service offerings. Perform customer account reviews and educate customers about their account options. Understand and communicate existing approved offers available to the end user while achieving their assigned company goals. Able to perform basic diagnostics of devices to support service and repair.

a. Thorough knowledge of available products, pricing and services offered by Sprint. b. Thorough knowledge of the features and operations of phones. c. Customer follow-up and referral based selling. d. Responsible for outbound marketing (telephone and outdoor). e. Actively greet customers using the Sprint GUEST process. f. Informative consulting on PCS service plans and features. g. Responsible for keeping up-to-date with current Sprint methods and procedures. h. Observes all company safety procedures at all times. i. Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization. j. Responsible for following, supporting and enforcing all internal control processes and procedures.

Shentel provides a drug-free workplace and is an EEO employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact aHR Representativeat540-984-5241 or(email protected).When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact(email protected).

EEO is the Law and Pay Transparency

Other details

• Job Family Z-PCS
• Pay Type Hourly

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• South Charleston, WV, USA