Retail Sales Print Production Lead

Staples; Wilmington (DE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Full-time hours

Generous paid time off

Career development program

Weekly pay

401(k) with company match

Medical insurance

Dental and vision insurance

Associate discounts on in-store and on

Job summary

Staples is seeking a Print Production Lead to manage the production workflow for print orders submitted in-store, online, or by email. You’ll operate print equipment, produce proofs, and collaborate with customers to ensure high-quality results.

Join a team-focused retail culture with opportunities for growth, comprehensive benefits, and a commitment to customer satisfaction. You will train staff and optimize production standards while maintaining equipment and workflow efficiency.

Qualifications

• Flexible schedule based on store needs.
• Ability to multi-task and prioritize production steps.
• Attention to detail and keen eye for quality issues.
• Must be able to engage with customers and understand their needs.
• Ability to work cooperatively in a fast-paced environment.
• Ability to manage conflict in a reasonable manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Be the primary print producer as customers submit orders in-store, online or via email.
• Operate print equipment and produce proofs for consultation.
• Provide exceptional customer service and ensure quality.
• Train and coach associates in print production.
• Create and manage production workflow and set standards for the team.
• Maintain machine functionality and organization.

Skills

Flexible schedule

Multi-tasking

Attention to detail

Customer communication

Teamwork

Conflict management

Integrity

Tools

Microsoft Word

Desktop publishing software

Job description

Print Production Leads

manage and maintain the production workflow for print and are the “go to” person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay


• Bonus plan eligible


• Compensation is based on qualifications and experience


• 401(k) with company match


• Full medical, dental and vision insurance


• Associate discounts on in-store and online merchandise, services and warranty plans


• Discounts at hundreds of retailers, restaurants and more


• And many more benefits

Play a key role in helping your store, your people and your customer win.

• Be the primary print producer as customers submit print orders in-store, online and through email


• Use print equipment, produce proofs and samples for consultation, design quick edits


• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality


• Train and coach associates to assist in print production as needed


• Create and manage production workflow, set standards and processes for the rest of the team


• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)


• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs


• Ability to multi-task, prioritize and rank production steps for many jobs


• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)


• Must be able to engage and speak to customers and understand their needs


• Ability to work cooperatively in a high paced and sometimes stressful environment


• Manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher


• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.