Retail Sales Print Production Lead

Staples, Inc.; Napa (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full-time hours

Generous paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts

Discounts at hundreds of retailers

Many more benefits

Job summary

Staples, Inc. in Napa is seeking Print Production Leads to manage and maintain the production workflow for print, serving as the go-to person for machine operations and production processes in-store and online.

You will train and coach associates, drive customer satisfaction with a focus on quality, and participate in a team-focused, retail culture. Interview opportunities may follow your application.

Qualifications

• Flex schedule and ability to multi-task across multiple print jobs.
• Attention to detail to ensure quality in print production.
• Strong customer service mindset and ability to engage customers.
• Able to work cooperatively in a fast-paced retail environment.
• Conflict management and professional integrity in handling business information.
• Basic computer skills and familiarity with desktop publishing software.

Responsibilities

• Be the primary print producer for in-store, online and email orders.
• Operate print equipment and produce proofs and samples as needed.
• Drive customer satisfaction by understanding needs and delivering quality.
• Train and coach associates in print production processes.
• Create and manage production workflow and set team standards.
• Maintain machine functionality and organize completed orders.
• Take on additional duties such as cleaning and stocking as assigned.

Skills

Flexible schedule

Multi-tasking

Attention to detail

Customer interaction

Team collaboration

Conflict management

Integrity

Computer skills

Lifting 10-50 lb

Stamina

Tools

Adobe

Publisher

Job description

Print Production Leads manage and maintain the production workflow for print and are the “go to” person in the department for all machine operations and production processes. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay


• Bonus plan eligible


• Compensation is based on qualifications and experience


• 401(k) with company match


• Full medical, dental and vision insurance


• Associate discounts on in-store and online merchandise, services and warranty plans


• Discounts at hundreds of retailers, restaurants and more


• And many more benefits

Play a key role in helping your store, your people and your customer win.

• Be the primary print producer as customers submit print orders in-store, online and through email


• Use print equipment, produce proofs and samples for consultation, design quick edits


• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality


• Train and coach associates to assist in print production as needed


• Create and manage production workflow, set standards and processes for the rest of the team


• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.)


• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned)

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs


• Ability to multi-task, prioritize and rank production steps for many jobs


• Attention to detail and keen eye for noticing quality issues (used throughout the print production process)


• Must be able to engage and speak to customers and understand their needs


• Ability to work cooperatively in a high paced and sometimes stressful environment


• Manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher


• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.