Retail Sales Mobile Associate | Bilingual Spanish

T-Mobile; Independence (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will be a brand ambassador, connecting with customers and providing exceptional service. This role offers a dynamic learning environment, allowing you to develop skills and advance your career. You will engage with customers, understand their needs, and recommend tailored solutions in a fast-paced retail setting. With a competitive salary and comprehensive benefits, this is an exciting opportunity to grow within a supportive and innovative team. If you have a passion for technology and customer service, this position is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Plans

Paid Time Off

Family Leave

Tuition Assistance

Voluntary Insurance Options

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about providing excellent customer service.

Responsibilities

• Provide world-class customer service and personalized solutions.
• Use digital tools to demonstrate network coverage and plan benefits.
• Build relationships and support team initiatives.

Skills

Customer Advocacy

Sales Proficiency

Digital Tools Usage

Relationship Building

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They connect deeply with customers, building relationships and uncovering needs to educate, demonstrate, and recommend device and service solutions. This role is a learning position, where new associates develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service & Sales: Build proficiency in serving and selling by providing a world-class experience, helping customers pick up where they left off, exploring needs, demonstrating technology, and offering personalized solutions including accessories and IoT devices. Approach interactions with integrity and compassion.
2. Digital Tools & Training: Use digital tools effectively to demonstrate network coverage, plan benefits, and complete training on systems, processes, and product knowledge. Continuously learn about wireless innovations.
3. Relationship Building: Partner with team members across channels to own the customer experience, resolve issues, identify small business leads, and support team initiatives for an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate customer advocate (Required)
• Competitive drive and success in fast-paced sales (Required)
• Willingness to learn and collaborate with peers and leaders
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the US

Additional Details

Travel Required: No

DOT Regulated: No

Hourly Base Pay: $17.50, with incentives and opportunities for promotion and stock grants. Benefits include medical, dental, vision, 401(k), stock plans, paid time off, family leave, tuition assistance, voluntary insurance options, and discounts. For more info, visit www.t-mobilebenefits.com.

We support growth and diversity. T-Mobile is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.