Retail Sales Manager - Lead Team & Elevate Customer Experience

Ann Taylor; San Diego (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and growth

Community impact through partnerships

Job summary

Ann Taylor in San Diego's Fashion Valley store is seeking a Sales Manager to lead our brand experience and work with the Store Manager to drive sales through an omnichannel approach. You will cultivate strong customer connections, coach associates, and uphold brand standards.

You will balance selling with store operations, onboard new hires, and foster an inclusive, high-performing team committed to exceptional service.

Qualifications

• 1 year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities to drive the store's performance, including financial and operational objectives.
• Balance selling responsibilities and overall store operations activities.

Skills

Retail management experience

Hospitality mindset

Customer service

People management

POS system operation

Business acumen

Tools

Point-of-sale system

Job description

Ann Taylor in San Diego's Fashion Valley store is seeking a Sales Manager to lead our brand experience and work with the Store Manager to drive sales through an omnichannel approach. You will cultivate strong customer connections, coach associates, and uphold brand standards.

You will balance selling with store operations, onboard new hires, and foster an inclusive, high-performing team committed to exceptional service.