Retail Sales Manager

Living Spaces Furniture; Los Angeles (CA); On-site; USD 74,000 - 99,000; Full time

Job summary

A leading company in the furniture retail industry is seeking a Retail Sales Manager in Los Angeles to drive team performance and deliver exceptional guest experiences. The role focuses on staffing, training, and maintaining high levels of guest satisfaction while achieving sales goals. Candidates should have a Bachelor's degree and significant management experience in a retail environment.

Benefits

Medical

Dental

Vision

401(k)

Vacation

Sick Time

Flex Spending Account

Employee Assistance Program

Qualifications

• 5 years' experience in direct customer interactive environment required; high volume.
• 3 years of management experience required.
• Ability to lead and develop a team effectively.

Responsibilities

• Ensure retail store team is fully staffed with the right talent.
• Lead and develop team members to achieve sales and guest satisfaction.
• Handle escalated guest situations and resolutions.

Skills

Leadership

Guest Engagement

Sales Management

Team Development

Education

Bachelor's degree in business, design, retail management or related field

Tools

Microsoft Office

Job description

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Talent Acquisition Manager @ Living Spaces | Building High-Performance Teams

Position Summary

The primary role of the Retail Sales Manager is to lead their departments of responsibility to exceed their set targets by ensuring the proper execution of our guest engagement model, frequent one on ones, performance management and Sales Floor Leadership, while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Sales manager requires having a 4-wall holistic approach to business operations.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations. Ensure that coverage is scheduled to optimize productivity and efficiency
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
• Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily
• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model
• Handle escalated guest situations and resolution
• Identify gaps using scorecards and behavioral misses and create business plans for people and process
• Set clear expectations and hold teams accountable for performance results. Inspire team members through coaching, mentoring and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store “bench”
• Open and close the store as needed, including securing the building, enabling and disabling the alarms
• Generate energy within the store through recognition and transparent in the moment conversations
• Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey.
• Driving for results by developing dedicated focus around SOP’s, retail processes and procedures
• Able to build a culture throughout store that drives the following positive company expected Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.
  
  

Qualifications

Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred. 5 years' experience in direct customer interactive environment required; high volume. 3 years of management experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation: $74,000.00 - $98,800.00

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

Benefits Include

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program
  
  

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Furniture and Home Furnishings Manufacturing, Retail, and Manufacturing

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