Retail Sales Manager

La Jolla Group; Gilroy (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

La Jolla Group in Gilroy, CA is seeking a Sales Manager to support the Store Leadership Team, drive top-line results, and deliver a stellar guest experience. You will lead daily operations, train and motivate associates, and embody our brand values.

This role focuses on maximizing sales through fitting room and salesfloor productivity, coaching performance, and maintaining visual standards to keep the store guest-ready and aligned with O’Neill standards.

Responsibilities

• Drive sales by maximizing fitting room and salesfloor productivity and building guest loyalty.
• Lead and motivate the team, upholding O’Neill’s service standards on the Salesfloor and in the Fitting Room.
• Train and develop associates to ensure outstanding service and a Guest First culture.
• Provide real-time coaching and set clear, attainable goals to motivate associates and drive engagement.
• Execute and innovate daily visual and operational procedures including shipment processing, merchandising moves and visual standards.
• Maintain store safety and asset protection standards and ensure adherence to company policies.

Job description

YOUR ROLE

As the Sales Manager, you support the Store Leadership Team by rocking out strong LOD (Leader on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly, you represent our company values and bring your REAL self to work every day.

YOUR RESPONSIBILITIES

• You have a passion for driving sales: As a Sales Manager, you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience.
• You're a people leader: You're all about motivating and inspiring the team through O’Neill’s core values. You're a role-model leader and you always hold associates accountable to rocking O’Neill’s service standards, especially on the Salesfloor and in the Fitting Room.
• You’ve got a love of training: You take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture.
• You know that teamwork makes the dream work: You challenge Sales Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching. You motivate associates and drive engagement by celebrating outstanding performance!
• You're a visual & operational innovator: You're a natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards. Most importantly, you ensure the Fitting Rooms are always guest-ready and rocking O’Neill standards
• Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to O’Neill’s policies and procedures, and you do the right thing - always.

YOU'D BE GREAT FOR THIS ROLE IF

• You love O’Neill product!
• You’ve led teams in a retail management role previously
• You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
• You have flexible availability - you're available to work when the guest shops!
• You love a discount (60% off O’Neill product and 30% off outside brands)
• Love a good contest to earn additional FREE merchandise

PHYSICAL DEMANDS

• Ability to climb, reach, bend and lift up to 30lbs
• Ability to work a sales floor and stockroom

LJG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, protected veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information and any other characteristics protected by law.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.