Retail Sales Manager

La Jolla Group; San Diego (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

60% off O’Neill product

30% off outside brands

Merchandise contests

Job summary

La Jolla Group is seeking a dynamic Sales Manager to lead the Store Leadership Team in delivering a best-in-class guest experience at our San Diego location. You will oversee daily operations, train and motivate associates, and drive calendar sales through strong coaching and visual execution.

In this role you champion the company values, manage performance, and ensure safety and asset protection while maintaining O’Neill brand standards and guest-first service.

Qualifications

• Led teams in a retail management role
• Proven ability to drive sales and guest satisfaction
• Strong coaching and performance feedback skills

Responsibilities

• Drive sales by maximizing fitting room and salesfloor productivity and build guest loyalty.
• Motivate and train associates to uphold service standards and a Guest First culture.
• Lead training and development to ensure outstanding service.
• Set clear goals and provide ongoing coaching to improve performance.
• Oversee visual and operational standards, shipments, merchandising and stockroom readiness.
• Maintain store safety and asset protection and adhere to company policies.

Skills

Retail leadership

Sales improvement

Team motivation

Job description

ROLE

As the Sales Manager, you support the Store Leadership Team by rocking out strong MOD (Manager on Duty) shifts and ensuring a stellar guest experience. You hold down the daily operations of the store as needed. You train, motivate and celebrate associates and you have a passion for driving killer sales results. Most importantly, you represent our company values and bring your REAL self to work every day.

YOUR RESPONSIBILITIES

• You have a passion for driving sales: As a Sales Manager, you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class, in-store guest experience.
• You're a people leader: You're all about motivating and inspiring the team through O’Neill’s core values. You're a role-model leader and you always hold associates accountable to rocking O’Neill’s service standards, especially on the Salesfloor and in the Fitting Room.
• You've got a love of training: You take pride in training and developing associates to ensure they continue to provide outstanding service and represent a Guest First culture.
• You know that teamwork makes the dream work: You challenge Sales Associates with clear, attainable goals and consistently provide ongoing performance feedback through real-time coaching. You motivate associates and drive engagement by celebrating outstanding performance!
• You're a visual & operational innovator: You're a natural at executing and innovating daily visual and operational procedures including shipment processing, merchandising moves and visual standards. Most importantly, you ensure the Fitting Rooms are always guest-ready and rocking O’Neill standards
• Integrity is your middle name: You ensure store safety standards are maintained, you're committed to Asset Protection standards, you always adhere to O’Neill’s policies and procedures, and you do the right thing - always.

YOU'D BE GREAT FOR THIS ROLE IF

• You love O’Neill product!
• You've led teams in a retail management role previously
• You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
• You have flexible availability - you're available to work when the guest shops!
• You love a discount (60% off O’Neill product and 30% off outside brands)
• Love a good contest to earn additional FREE merchandise

PHYSICAL DEMANDS

Must be able to see well enough to read reports, schedules, and point-of-sale screens.

Must be able to hear and speak well enough to communicate effectively with customers and employees in a retail environment.

Must be able to stand and walk on the sales floor for extended periods of time, up to 85% or more of the assigned shift.

Must be able to climb, reach, bend, stoop, and kneel to stock merchandise and access product on the sales floor and in the stockroom.

Must be able to frequently lift and carry up to 30 pounds and occasionally lift up to 50 pounds with assistance.

Must be able to use hands and fingers to operate a cash register, handle merchandise, and use standard store equipment.

Reasonable Accommodation:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in accordance with applicable law.

La Jolla Retail provides equal employment opportunities to all qualified individuals in compliance with federal, state, and local laws. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, ancestry, citizenship, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic. Equal opportunity applies to all aspects of employment, including hiring, training, promotion, compensation, and termination. La Jolla Group is committed to maintaining a workplace free from discrimination, harassment, and retaliation, and to fostering an inclusive, respectful environment where all employees can thrive.

This job description does not constitute a contract for employment, and the Company reserves the right to modify, interpret, or apply it in any way the Company desires at any time. Employment with La Jolla Retail is at-will.