Retail Sales Leader — Omni-Channel & Customer Experience

Michaels Stores; Oceanside (NY); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels store in Oceanside, NY is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results with a focus on customer experience. You will oversee front-end, service operations, and day-to-day execution while coaching staff and ensuring store standards.

You will model customer-first selling behaviors, manage POS/Self-Checkout, and coordinate with store leadership to achieve KPIs and deliver omni-channel service, including BOPIS and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team on customer experience and driving sales through effective day-to-day execution.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.

Skills

Retail Leadership

Customer Experience

Operations Management

Sales Leadership

POS Systems

Job description

The Michaels store in Oceanside, NY is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results with a focus on customer experience. You will oversee front-end, service operations, and day-to-day execution while coaching staff and ensuring store standards.

You will model customer-first selling behaviors, manage POS/Self-Checkout, and coordinate with store leadership to achieve KPIs and deliver omni-channel service, including BOPIS and