Retail Sales Leader: Elevate Customer Experience

EXPRESS; Chesterfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) and Roth 401(k) with Company 
|

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Retail Sales Leader for the St. Louis Premium location to drive store operations and deliver exceptional customer experiences.

You will coach and develop associates, manage stockroom, checkout, merchandise flow, and omni-channel activities while partnering with Store Management to optimize sales and training. Strong communication and retail experience are required, with availability including nights and weekends.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

iPad

POS systems

Customer service

Availability nights/weekends

Education

High School or Equivalent

Job description

PHOENIX Retail, LLC, operating Express and Bonobos brands, seeks a Retail Sales Leader for the St. Louis Premium location to drive store operations and deliver exceptional customer experiences.

You will coach and develop associates, manage stockroom, checkout, merchandise flow, and omni-channel activities while partnering with Store Management to optimize sales and training. Strong communication and retail experience are required, with availability including nights and weekends.