Retail Sales Leader: Drive Sales & Service Excellence

EXPRESS; Grapevine (TX); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

401(k) and Roth 401(k) with Company  |

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Zusammenfassung

EXPRESS is seeking a Retail Sales Leader at Grapevine Mills in Grapevine, TX to drive sales and deliver exceptional customer experiences. You will coach associates, manage daily store operations, and ensure coverage for a seamless in-store experience.

The role emphasizes product knowledge, policy adherence, and effective teamwork across shifts. The ideal candidate has at least 1 year of retail experience, strong communication skills, and a proven ability to multitask while meeting performance

Qualifikationen

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Aufgaben

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Kenntnisse

Customer service

Teamwork

Multitasking

Communication

Ausbildung

High School or Equivalent

Jobbeschreibung

EXPRESS is seeking a Retail Sales Leader at Grapevine Mills in Grapevine, TX to drive sales and deliver exceptional customer experiences. You will coach associates, manage daily store operations, and ensure coverage for a seamless in-store experience.

The role emphasizes product knowledge, policy adherence, and effective teamwork across shifts. The ideal candidate has at least 1 year of retail experience, strong communication skills, and a proven ability to multitask while meeting performance