Retail Sales Leader - Drive Results & Service

Carter's Inc.; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Mental health benefits

30% discount on Carter’s brands

Referral bonuses

Advance You Program

Professional development programs

Job summary

Carter's Inc. in Raleigh, North Carolina is looking for a customer service-oriented associate who will become an expert in their products and help families from preemie to size 14. Your role will involve welcoming customers, ensuring a positive shopping experience, and fostering a safe and inclusive environment.

The ideal candidate will have a high school diploma or GED, a positive mindset, strong communication skills, and the ability to manage multiple tasks. Flexibility in availability (days, nights, weekends) is essential, supporting a team committed to customer loyalty.

Responsibilities

• Become a product and brand expert to help families navigate every moment.
• Welcome customers and provide assistance with product styles.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive and inclusive environment for employees and customers.
• Model service standards while coaching others.
• Perform supervisor responsibilities by driving results and addressing concerns.
• Utilize customer feedback to identify improvement opportunities.
• Build customer loyalty through company-sponsored programs.
• Offer feedback to the store team and raise performance concerns.
• Support the team with Asset Protection and safety awareness.

Skills

Positive and solutions-oriented mindset

Effective verbal and written communication skills

Ability to manage multiple tasks

Proficient in computer and technology skills

Education

High school diploma or GED

Job description

Carter's Inc. in Raleigh, North Carolina is looking for a customer service-oriented associate who will become an expert in their products and help families from preemie to size 14. Your role will involve welcoming customers, ensuring a positive shopping experience, and fostering a safe and inclusive environment.

The ideal candidate will have a high school diploma or GED, a positive mindset, strong communication skills, and the ability to manage multiple tasks. Flexibility in availability (days, nights, weekends) is essential, supporting a team committed to customer loyalty.