Retail Sales Leader - Coaching & Store Excellence

EXPRESS; Simpsonville (KY); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical, Pharmacy, Dental and Vision

401(k) and Roth 401(k) with Company匹配

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Express merchandise discount

Job summary

PHOENIX Retail, LLC, operating the Express brand, seeks a Retail Sales Leader for its in-store team at Outlets Of Bluegrass. The role drives floor and stockroom operations while coaching associates to deliver a premier shopping experience.

Requirements include a High School or equivalent, 1 year of experience, and comfort with iPad and registers. Availability includes nights/weekends; physical demands apply.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Communication

Team collaboration

Sales accountability

Multitasking

Education

High School or Equivalent

Tools

iPad

Cash registers

Job description

PHOENIX Retail, LLC, operating the Express brand, seeks a Retail Sales Leader for its in-store team at Outlets Of Bluegrass. The role drives floor and stockroom operations while coaching associates to deliver a premier shopping experience.

Requirements include a High School or equivalent, 1 year of experience, and comfort with iPad and registers. Availability includes nights/weekends; physical demands apply.