Retail Assistant Manager — Lead Sales & Store Success

EXPRESS; Simpsonville (KY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company匹

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking an Assistant Manager at Outlets Of Bluegrass in Simpsonville, KY. You will assist the Store Manager in supervising store operations, recruiting, training, and driving sales while ensuring a great in-store experience for customers.

Responsibilities include developing talent, coaching sales staff, hiring participation, merchandising, omnichannel operations, and maintaining policy compliance to meet performance goals.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1-3 of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment, focusing on team work and a 'one team' mentality.
• Coach, teach and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback.
• Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage to meet customer expectations.
• Oversee merchandise flow, shipments, replenishment, and omnichannel ops.
• Maintain adherence to Company Policies and safety of associates and customers.
• Lead execution of store strategy to achieve performance goals.
• Optimize sales/operations by merchandising strategies, loyalty programs and initiatives.
• Support a store's environment focused on delivering a great in-store experience.
• Lead by example in proactive customer engagement to exceed expectations.
• Greet and assist customers, sharing information on product, promotions, and loyalty programs.
• Resolve customer complaints and take initiative to identify and resolve issues.
• Act as customer experience leader; accountable for results and improvement plans.
• Create a positive in-store experience through visual standards.

Skills

Customer service

Communication

Retail experience

Team leadership

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Express is seeking an Assistant Manager at Outlets Of Bluegrass in Simpsonville, KY. You will assist the Store Manager in supervising store operations, recruiting, training, and driving sales while ensuring a great in-store experience for customers.

Responsibilities include developing talent, coaching sales staff, hiring participation, merchandising, omnichannel operations, and maintaining policy compliance to meet performance goals.