Retail Sales Lead & Team Coach (Omnichannel)

knitwellgroup; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

Ann Taylor in Raleigh, NC is seeking a Sales Lead to deliver personalized customer experiences and support associates. You will work with the Store Manager to model brand standards, train teammates, and step in as manager when needed.

Ideal candidates have retail experience, strong communication and coaching skills, and flexible availability, including evenings, weekends, and holidays. Join a team committed to empowering employees and serving customers with excellence.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficient with technology and able to operate a point-of-sale system.
• Strong communication and coaching skills.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Technology proficiency

POS system

Communication

Coaching

Flexibility

Time management

Job description

Ann Taylor in Raleigh, NC is seeking a Sales Lead to deliver personalized customer experiences and support associates. You will work with the Store Manager to model brand standards, train teammates, and step in as manager when needed.

Ideal candidates have retail experience, strong communication and coaching skills, and flexible availability, including evenings, weekends, and holidays. Join a team committed to empowering employees and serving customers with excellence.