Retail Sales Lead & People Coach

Knitwell Group; Chicago (IL); On-site; USD 25,000 - 31,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through philanthropic

Advancement opportunities

Job summary

Knitwell Group in Chicago, IL is seeking a Sales Lead to help model exceptional customer experiences, support associates, and collaborate with the Store Manager to step in as manager when needed.

You will guide the team to deliver personalized service, onboard and develop staff, uphold visual standards, and drive omnichannel shopping through available tools.

Flexible evenings and weekend availability required; prior retail experience and POS proficiency preferred.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Customer service

Leadership

Communication

Coaching

Time management

Tools

POS system

Job description

Knitwell Group in Chicago, IL is seeking a Sales Lead to help model exceptional customer experiences, support associates, and collaborate with the Store Manager to step in as manager when needed.

You will guide the team to deliver personalized service, onboard and develop staff, uphold visual standards, and drive omnichannel shopping through available tools.

Flexible evenings and weekend availability required; prior retail experience and POS proficiency preferred.