Retail Sales Lead Golf

Dicks Inc; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Sales Lead to join their dynamic team. This role involves leading a team to provide exceptional customer service, ensuring adherence to brand standards, and fostering a collaborative environment. The ideal candidate will have a passion for sports, particularly golf, and will be committed to developing their team while maintaining a focus on customer satisfaction. Join a company that values inclusivity and teamwork, and make a meaningful impact in the retail space.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Golf experience preferred.

Responsibilities

• Lead by example to deliver exceptional customer service.
• Assist in training teammates on procedures and programs.
• Ensure compliance with company policies and procedures.

Skills

Customer Focus

Team Leadership

Retail Experience

Communication Skills

Problem Solving

Education

High School Diploma

Retail Management Certification

Job description

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At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business/department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathetic, relentless in adversity, optimistic, and collaborative is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the store recognition culture.
• Plans, organizes, controls 30-days out with guidance; including building an effective approach and aligning on workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on priority.

Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.

• Assists the store leadership team with general supervision in accordance with company policies and procedures.
• Assists with training teammates on procedures and programs, including onboarding and cross-training.

Prioritizes coaching and development, providing hands-on coaching and teaching the 'why' behind tasks, plans, and processes.

• Leads by example to support the organization’s vision, helping teammates understand how their responsibilities align with organizational goals and delivering a hassle-free shopping experience.
• Creates an inclusive store environment where everyone feels welcome, safe, and respected.
• Adheres to policies related to safety, loss prevention, and standard operating procedures, maintaining confidentiality.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Leadership Traits

Our leadership competencies define the behaviors of leaders who drive the business and build talent. They include:

• Ensures accountability
• Customer-focus
• Collaborative
• Instills trust
• Decision-making abilities
• Action-oriented
• Engagement driver
• Talent developer
• Effective team building skills
• Plans & aligns

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail or customer-focused experience preferred.
• Golf experience preferred.
• Ability to stand, bend, reach, push, pull, and lift 15-35 lbs. repeatedly.
• Ability to work extended periods standing or walking.
• Ability to work at heights greater than 4 feet using ladders or aerial lifts.

Job Details

• Industry: Retail
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Business Development