Retail Sales Lead - Fashion & Customer Experience

White House Black Market; Franklin (TN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Job summary

White House Black Market is seeking a Sales Lead in Franklin, TN to partner with store leadership to supervise the team and uphold brand standards. You will model a welcoming, customer-centered environment and help shape a positive team culture that extends beyond transactions.

The role emphasizes providing clear direction, coaching, and a strong omni-channel approach to deliver memorable experiences. Flexibility to work nights, weekends, and holidays is expected.

Qualifications

• 2 years of retail management experience preferred.
• Must be at least 18 years old.
• Ability to develop strong customer and peer relationships.
• Flexible availability — including nights, weekends, and holidays.

Responsibilities

• Assist the store leadership team with general store operations, including opening and closing responsibilities.
• Actively share brand priorities, initiatives, and messages with store teams.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Provide coaching and encouragement to keep the team on track with performance goals.
• Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.
• Be knowledgeable about current sales, promotions, and store policies.
• Support associate development, provide coaching feedback, and assist with scheduling, when needed.
• Share ideas and insights with the store leadership team.
• Contribute to a positive work environment by embracing teamwork with peers and leaders.

Skills

Retail management

Job description

White House Black Market is seeking a Sales Lead in Franklin, TN to partner with store leadership to supervise the team and uphold brand standards. You will model a welcoming, customer-centered environment and help shape a positive team culture that extends beyond transactions.

The role emphasizes providing clear direction, coaching, and a strong omni-channel approach to deliver memorable experiences. Flexibility to work nights, weekends, and holidays is expected.